Política de reembolso

PURE Racing – Returns & Refund Policy

30-Day Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, in original packaging, and in re-sellable condition. Proof of purchase is required.

Return Shipping Costs

  • If the product is defective, damaged, or incorrect: PURE Racing covers the cost of return shipping.
  • If the return is for other reasons (e.g. change of mind, wrong size/model ordered): the customer is responsible for return shipping costs.

Process

  1. Contact us at info@pureracing.bike to request a return.
  2. Provide order details and photos showing product and packaging condition.
  3. Once approved, you’ll receive instructions and (if applicable) a prepaid return label.
  4. After we receive and inspect the returned item, we’ll confirm approval or rejection of the refund.

Refunds

  • Approved refunds are processed to your original payment method within 5–10 business days.
  • Exchanges may be offered where stock is available.
  • If a refund is rejected, you may choose to have the product returned (shipping paid by customer) or disposed of.

Warranty Claims
If an issue arises after 30 days, you may still be eligible for a warranty claim. Please see our Warranty Policy for details.

Retailer Orders (Shopify Collective)
If you purchased PURE Racing products through one of our authorized retail partners, please contact that retailer directly to initiate your return. We work with our retail partners to ensure returns are processed smoothly and in line with this policy.

Questions?
Email us anytime at info@pureracing.bike

How long does it take to get a refund?

Refund timing depends on the payment method used:

  • Credit/debit cards: Typically 5–10 business days to appear on the customer's statement, though some banks process faster
  • Shop Pay / accelerated checkouts: Usually 5–10 business days as well, since they're backed by the original card
  • PayPal: 3–5 business days
  • Gift cards or store credit: Instant

The refund is usually processed on Shopify's end within 1–2 business days, and the remaining time is up to the customer's bank. If it's been more than 10 business days, the customer should contact their bank directly.