Warranty Policy

Warranty Policy

Effective Date: 01.01.2025

PURE Racing stands behind the quality and performance of our Modified Suspension Products. We offer a limited warranty to ensure our customers receive reliable, high-performance components.

1. Warranty Coverage

PURE Racing warrants that its suspension products are free from manufacturer defects in materials and workmanship under normal and intended use for a period of 12 months (1 year) from the original date of purchase.

This warranty applies only to products purchased directly from PURE Racing or an authorized reseller.

2. What Is Covered

  • Structural integrity of the suspension components

  • Manufacturing defects in welds, joints, or bushings

  • Performance degradation due to internal faults not caused by misuse

3. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear (e.g., seals, bushings)

  • Damage resulting from:

    • Improper installation or use

    • Accidents, collisions, or drops

    • Alteration or modification of the product

    • Use with incompatible vehicles or excessive loads

  • Cosmetic damage (scratches, fading, corrosion)

  • Damage due to exposure to extreme conditions (e.g., water, chemicals, off-road abuse)

4. Warranty Claims Process

To make a warranty claim:

  1. Contact our support team at INFO@PURERACING.BIKE with:

    • Order number

    • Description of the issue

    • Clear photos or videos of the problem

  2. Our team will evaluate your claim within 5–7 business days.

  3. If approved, we will repair or replace the defective product at our discretion.

  4. The customer may be responsible for return shipping costs unless otherwise required by law.

5. Limitation of Liability

PURE Racing’s liability is limited to the repair or replacement of defective products as described above. We are not liable for any incidental, consequential, or indirect damages, including but not limited to loss of use, time, or revenue, even if advised of the possibility.

6. Disclaimer of Implied Warranties

To the extent permitted by law, all implied warranties, including but not limited to merchantability and fitness for a particular purpose, are limited to the duration of this express warranty.

7. Consumer Rights

This warranty gives you specific legal rights. You may also have other rights which vary from state to state in the U.S. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations may not apply to you.